Charter Communications
Mar 2023 - Present
Sr. Business Analyst · St. Louise, MO
Data Operations & Impact Analysis
Led comprehensive impact assessments across all levels of system changes—ranging from code modifications and infrastructure updates to configuration changes. Worked closely with development and operations teams to identify critical risks that could affect system stability and user experience, ensuring all potential disruptions were addressed before release.
Monitored and tracked ongoing system-level changes such as new feature flags, data pipeline modifications, and API updates. Proactively assessed their potential downstream effects on various business-critical systems, including Tableau dashboards and telemetry data. Alerted and collaborated with relevant stakeholders, including product, operations, and platform teams, to ensure the seamless integration of these changes without compromising performance or stability.
Designed, developed, and maintained interactive Tableau dashboards that provided real-time insights into the operational impact of ongoing and upcoming releases, including effects on ordering systems and other key business areas. Used these dashboards to track KPIs, identify performance bottlenecks, and inform decision-making.
Documented and communicated system changes across the organization, ensuring that teams were fully informed of upcoming changes, including new configurations, database updates, or API changes. Developed clear, actionable release notes and status updates to keep all stakeholders aligned and mitigate any unforeseen impacts.
Collaborated cross-functionally with multiple teams (development, platform, operations, and product) to ensure that system changes were aligned with business goals, and coordinated release cycles to maintain system integrity, minimize downtime, and maximize efficiency.